This Privacy Policy explains how MontfortBridge Inc. ("MontfortBridge", "we", "our") collects, uses, and protects information from residential service contractors and prospects who interact with our website, book a setup call, or use our 8-system contractor operations stack.
We are a Quebec-incorporated company. By using our website or services, you agree to the practices described below.
1. Who We Are
MontfortBridge Inc. is a Quebec, Canada incorporated company that delivers an 8-system automation stack to residential service contractors in the United States and Canada. Owner contact: michael@montfortbridge.com.
2. Information We Collect
We collect only the information you provide voluntarily plus minimal automatic usage data:
- From booking forms and calendar bookings: first name, last name, business name, email address, phone number, and any optional notes you submit.
- From SMS interactions: phone number and any messages you reply to us.
- From service delivery (clients only): business operating hours, service list, owner contact details, and customer database fields you choose to import into your system during the 14-day build window.
- From website usage: aggregated, anonymous analytics such as page views and referrer source. We do not use third-party advertising trackers on this site.
3. How We Use Information
We use the information you provide to:
- Schedule and conduct your setup call.
- Build and deliver your contractor operations system if you become a paying client.
- Communicate with you about your account, billing, and system status.
- Send service-related SMS and email messages you've opted in to receive.
- Comply with applicable laws including TCPA, CASL, and CAN-SPAM.
We do not sell, rent, or trade your personal information to third parties.
4. SMS Messaging and TCPA Compliance
By providing your phone number on our booking form or calendar, you consent to receive transactional SMS messages from MontfortBridge related to your booking confirmation, reminders, and follow-up. Standard message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message we send you. Once you opt out, you will stop receiving messages within 24 hours. For help, reply HELP or email michael@montfortbridge.com.
We comply with the U.S. Telephone Consumer Protection Act (TCPA) and Canadian Anti-Spam Legislation (CASL). Our SMS infrastructure is registered with U.S. carriers under the A2P 10DLC framework.
5. Third-Party Services
To deliver our services, we use trusted infrastructure providers, including:
- SMS infrastructure provider for compliant outbound and inbound messaging.
- Email delivery infrastructure for transactional emails.
- Calendar booking infrastructure for setup call scheduling.
- Cloud hosting and content delivery for our website.
These vendors process your data only to provide their service to us and are bound by their own privacy policies and contractual obligations.
6. Cookies and Tracking
This website uses minimal essential cookies for booking widget functionality. We do not run third-party advertising cookies, retargeting pixels, or cross-site tracking on this page. The embedded video player (YouTube) may set its own cookies; see YouTube's privacy policy for details.
7. Data Retention
We retain personal information only as long as needed for the purposes described above. Booking inquiries that don't convert to paid clients are deleted within 12 months. Active client data is retained for the duration of the service plus 24 months for legal and accounting purposes, then deleted.
8. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Withdraw consent for marketing or service-related messaging at any time.
To exercise any of these rights, email michael@montfortbridge.com.
9. Data Security
We protect your data using standard industry practices including encrypted transmission (HTTPS/TLS), encrypted-at-rest storage on reputable cloud providers, access controls, and regular security review. No method of transmission or storage is 100% secure, but we work to maintain reasonable safeguards proportionate to the sensitivity of the data we hold.
10. International Transfers
We are based in Quebec, Canada and may transfer data between Canada and the United States to deliver our services. By using our website or services, you consent to these transfers under applicable cross-border data transfer frameworks.
11. Children's Privacy
Our services are intended for business owners only and are not directed to children under 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be communicated by email to active clients.
13. Contact
Privacy questions, opt-out requests, or data-access requests:
MontfortBridge Inc.
Email: michael@montfortbridge.com